Terms & Conditions

Last updated: September 16, 2026

1. Acceptance of Terms

By engaging NPS Logistics (“we”, “us”, “our”) for any transportation, freight or logistics service, you (“customer”, “you”) agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Scope of Services

NPS Logistics provides Full Truck Load (FTL), Part Truck Load (PTL), road transport, rail freight, air cargo and sea freight services within India and internationally, as agreed upon in each individual service order or contract.

3. Booking and Quotations

All freight quotations are estimates based on the information provided by the customer, including cargo weight, dimensions, origin, destination and mode of transport. Final charges may vary based on actual cargo details verified at pickup.

4. Customer Responsibilities

You are responsible for providing accurate shipment information, ensuring goods are properly packaged, and complying with all applicable laws regarding the transport of your goods, including restrictions on hazardous or prohibited materials.

5. Payment Terms

Payment terms will be specified at the time of booking or in the service agreement. Delayed payments may attract additional charges. Services may be suspended for accounts with outstanding dues beyond the agreed credit period.

6. Liability and Insurance

While we take every precaution to handle cargo safely, our liability for loss or damage is limited as per the applicable Carriage by Road/Rail/Air/Sea regulations and the specific insurance coverage opted for the shipment. Customers are encouraged to insure high-value cargo.

7. Delays

Estimated delivery timelines are indicative and may be affected by factors beyond our control, including weather, traffic, regulatory checks, strikes or force majeure events. NPS Logistics is not liable for delays caused by such factors.

8. Cancellations

Cancellation requests must be made prior to dispatch. Cancellation charges may apply depending on the stage of booking and any resources already committed to the shipment.

9. Claims Procedure

Any claims for loss, damage or shortage must be reported in writing within 48 hours of delivery, accompanied by relevant documentation (invoice, packing list, photographs). Claims reported after this period may not be entertained.

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

11. Amendments

NPS Logistics reserves the right to update these Terms & Conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

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Privacy Policy

Last updated: September 16, 2026

1. Information We Collect

We collect information you provide directly, such as your name, phone number, email address, company details and shipment information, when you request a quote, book a service, or contact us through our website.

2. How We Use Your Information

Your information is used to process bookings, provide quotations, coordinate pickups and deliveries, communicate shipment updates, respond to inquiries, and improve our services. We do not sell your personal information to third parties.

3. Information Sharing

We may share your information with trusted transport partners, carriers and service providers solely for the purpose of fulfilling your shipment, and with regulatory authorities where required by law (such as customs documentation).

4. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

5. Cookies and Tracking

Our website may use cookies to improve browsing experience and understand site usage. You can disable cookies through your browser settings, though some features may not function as intended.

6. Data Retention

We retain shipment and customer information for as long as necessary to fulfil services, meet legal and accounting obligations, and resolve disputes.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by us, subject to any legal or contractual retention requirements. Contact us using the details below to make such a request.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.